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Customer Experience Specialist in Valencia

Available period: We are looking for people who are available now or soon. The longer you want to work with us, the better. Minimum availability is 6 months.

Do you want to expand your horizons?

Then get a job as a customer service representative. With us, you’re not working for a big bank or insurance company. No, you’ll be working for Otrium, a sustainable fashion platform. So you’ll literally be helping people wear clothes that would otherwise be thrown away. You’ll also get to work in a place with talent from all over the world. Even though the customers you speak to are Dutch, we have 20+ nationalities walking around. So it’s not strange to hear 6 languages on a typical work day on the shop floor. And in no time, you’ll have friends all over Europe. We do all this from Valencia, Spain’s 2nd largest city. A city with 300 days of sunshine a year. A city with a vibrant startup culture that is attracting more and more talent from all over the world. And did you know that Valencia is by the sea? The metro takes you from office to beach in 10 minutes.

And, of course, also important:

Because we understand that you and your colleagues leave a lot behind in the Netherlands or Belgium, we also organize activities outside of work. So that you can really get to know your colleagues. We offer Spanish classes, challenging fitness bootcamps, cozy free mibos and much more.

Why you don’t want to miss this opportunity!

* A fantastic adventure in one of Europe’s most beautiful cities * An international work environment with 20+ different nationalities * Working at a startup with growth opportunities and room for your ideas * Working together in a fun and close-knit team * Free lunch and breakfast at the office

What am I going to do?

* Handle customer issues via phone, email and chat * You think along with the customer and search together for an appropriate solution * Customer-friendliness is one of your strongest points and you like to surprise the customer with the WOW factor

What am I taking?

* Your strongest skills are listening and thinking in solutions * Dutch is your mother tongue, you write flawlessly and you master English at B2 level * You pick up new computer systems quickly * You are willing to work in shifts if necessary

Does this sound like you?

Click the button below, fill in your details and we will contact you. We would love to receive your CV and motivation. You don’t have to write a super formal cover letter, we are not a strict law firm. We are simply curious about your personality and what you like about the job 😉

Frequently askede questions:

Do you help with housing?
Although you have to arrange something yourself, we certainly think with you. Would you like advice on which websites you can easily find something? Or what the best neighborhoods are? We’d be happy to help.

I have no experience in customer service. Is that a bad thing?
No. Experience is not necessary. Of course it’s nice, but what we consider much more important? Empathy, listening skills and an eagerness to learn.

Is Valencia cheap to live in?
Yes indeed. Valencia is quite cheap. Many daily costs are a lot lower than in the Netherlands or Belgium. Your colleagues will gladly share with you their favorite spots where you can dine extensively for €12 or get a coffee for €1.00.