Job Overview
Are you ready for an exciting journey in the world of travel and tourism? Combine your passion for travel with work and create unforgettable moments as one of our
digitally experienced and helpful hotel or service representatives. If you have an EU passport, are willing to relocate for the duration of the summer season and speak English plus ideally another European language, read on quickly! Please note that we have positions available without a driver’s license for candidates who speak Danish, Dutch, Finnish or German. A valid driver’s license and a
minimum age of 21 are required for non-native speakers.
About our offerings:
* Seasonal or permanent contracts available with optional winter work opportunities. * Private health insurance with Allianz or Sanitas included. * Accommodation with private bedroom and bills included. * Work permits, background and/or medical checks arranged and included. * Return flights, company iPad and uniform included. * Comprehensive training at the beginning of the season with accommodation and salary included. * Access to free language classes & the TUI Learning Hub to help you raise your level and grow your career. * Plus basic net compensation of 775€ to 930€ per month + additional commission of 400-500€ gross per month with no cap. * Finally, why not get involved in incredible local charity and sustainability initiatives such as the TUI Care Foundation?
About the position:
* Create special moments for our guests, make them feel welcome and happy and build strong relationships with each of them. * Engage with guests from around the world to identify their needs and make customized recommendations. * Hotel Reps effectively promote and market our experiences to tailor our products to guests’ preferences, aiming to exceed sales goals and increase revenue. They must also be prepared to deal effectively with change and challenging situations to provide the best possible service to our guests. * Service Support Reps effectively deal with change and challenging scenarios and provide crucial support for high-profile cases and hospitalizations. They ensure guests receive appropriate care and assistance, including personal interaction when needed. * Collaborate with colleagues, teams, vendors and partners from around the world and embrace our diverse TUI culture. * Monitor progress with sales and/or service updates and guest feedback. Celebrate successes in meeting sales and/or service goals, resolving issues and providing great service.
About you:
* A friendly and empathetic person who naturally connects with people and makes them feel welcome and supported, and goes above and beyond to create unforgettable experiences. * A quick learner, ready to master the technology and tools required for this position. You embrace new knowledge and feedback and are excited to learn about our great products and services. * Hotel Reps are highly motivated, goal-oriented individuals with a positive attitude to get results. Dedicated to taking care of guests, selling products that meet their needs and ensuring they have the best experience possible. * Service Support Reps excel in fast-paced and dynamic environments, using multi-tasking and organizational skills to seamlessly handle a variety of interactions with guests and responsibilities. * They turn challenges into opportunities and remain calm under pressure. Proactively identify and creatively solve problems before they escalate. * Communicate clearly and effectively and are able to adapt style to the situation. Keep interactions positive and present confidently in front of an audience. * Fully conversational in English – other languages are helpful. Depending on the position or languages you speak, you may need a valid driver’s license. From a workplace to a place of belonging, we embrace diversity, equality and inclusion and encourage everyone to come as you are because our potential together is boundless. We are committed to supporting candidates with disabilities or impairments, so if you need support, please let us know. We love to see your unique talents shine and inspire the future of travel. If you want to read more about what Diversity & Inclusion means to us, go to “Our DNA.
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